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J. Edward

Customer Service

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Terms and Conditions of Use/Legal Notice

Thank you for visiting the J.Edward (the "Company") web site (the "site ("s")). Please carefully read the following general terms and conditions ("Terms") governing your use of this website. Use of this Site constitutes your agreement to be bound by and act in accordance with these Terms. J.Edward reserves the right to change the terms at anytime.

James Edward, Inc. ("J.Edward") owns all rights, title and interest in and on this Site.

J.Edward owns all copyrights for all material on this site or has a valid right from a third party to use the material on this site. J.Edward also owns all trademarks, service marks, trade names, logos and domain names used on or in connection with this site. Any modification or use of the materials from this site for any purpose not explicitly permitted is a violation of J.Edward's copyright and other proprietary rights.

Trademarks of/on this Site, and all page header, custom graphics and button icons are services marks, trademarks, and/or trade dress of the Company and may not be used in connection with any product or service that is not offered by the Company in any manner that may/could cause confusion among customers, or in any manner that disparages or discredits the Company.

No part of this site may be copied, reproduced, republished, uploaded, posted, transmitted, used for display/or performance, distributed in any manner whatsoever, except for viewing purposes and/or the sole purpose of placing an order with the Company without the prior written consent of J.Edward is strictly prohibited.

Disclaimer/Limitation on Liability

Use of and browsing in this Site and its contents are at your own risk. Everything on this Site is provided to you on an "AS-IS" basis and makes no representations or warranties of any kind, express or implied, with respect to the operation of this Site, the information, merchantability, content, fitness for specific purpose, materials or products, freedom from computer virus, or non-infringement, included on this Site. To the fullest extent permitted by law the Company disclaims all such representations and warranties. In addition the Company does not represent or warrant that the information accessible via this Site is accurate, complete, or current. Price and availability information is subject to change without notice. The Company nor any party representing or otherwise affiliated with this Site are liable for any damages for any kind without limiting any of the foregoing, everything on this Site including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parities.

When you use this Site, you are automatically agreeing that both your access to the Site and your use of it are:

  • Subject to the terms and conditions in this legal notice, which may change at any time without notice.
  • Subject to all applicable laws.
  • Undertaken at your own risk.

Please refer to this page frequently to review our current terms and conditions of use.

Privacy Policy

J.Edward recognizes the importance of protecting the privacy of all consumers who visit the J.Edward website. All personal information you give to us will be protected and kept confidential among the Company and/or its affiliated Companies. With your permission, we may collect certain types of information in order to communicate with you regarding J.Edward products, services, promotional events or contests. J.Edward does not intend to collect any personal information from children under the age of 13 years old.

Subject to the following paragraph/sentence, J.Edward will neither disclose nor sell any information about you to a third party unaffiliated to J.Edward unless ordered to do so under subpoena or if the Company reasonably believes that you have used information from the Site in order to commit unlawful acts that may endanger the health and/or safety of the public.

J.Edward may appoint third party service providers to administer and/or operate certain functions or services relating to this Site, the proper performance of which may require a transfer of the information submitted by you.

Your Acceptance

By using this Web Site, you accept the policies set forth in this Privacy Policy.

California Privacy Rights

Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: . Please allow 30 days for a response.

Errors and Inaccuracies

Our goal is to provide complete, accurate, up-to-date information on our Web Site. Unfortunately, it is not possible to ensure that any web site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.

Applicable Law

By visiting this Web Site, you agree that the laws of the state of Alabama, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.


Any dispute relating in any way to your visit to our Web Site or to products purchased here shall be submitted to confidential arbitration in Baldwin County, Alabama. However, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the state of Alabama. You consent to exclusive jurisdiction and venue in such courts. Any arbitration under this agreement shall be conducted under the prevailing rules of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration with respect to this Web Site or to products purchased here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise.


At J.Edward, we appreciate how important security is to you. We implement various security measures in accordance with industry standards to protect the security of your personal information, both on line and off line.


We have made every effort to display the colour(s)/color(s) of our products as accurately as possible, however the colour(s) /color(s) you see will depend on your monitor, and we do not and cannot guarantee that your monitors display of any colour(s)/color(s) will be accurate.

Unless otherwise noted, all prices displayed on the Site are quoted in U.S. Dollars. All products purchased from the Site should be used in accordance with manufactures instructions, precautions and/or guidelines.

Payment Methods accepts the following credit cards for online purchases:

  • American Express
  • MasterCard
  • Visa
  • Discover

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

When you place an order, we request your name, email address, mailing address, phone number, credit card number, expiration date and security code/cvc on your credit card. This information is used to process and deliver your order and may be used to update you on order status (if available).

We do not accept the following methods of payment:

  • C.O.D.
  • Personal Checks
  • Gift Certificates
  • Layaway

If you wish to pay with a Money Order, please contact us and we will be happy to assist you.

Order Processing

Most orders are processed within 24 hours of receipt. (Processing time does not include weekend days and/or holidays). Orders placed on weekend days (Saturday and Sunday) will be processed the following Monday (excluding holidays). Orders with priority shipping will be processed the same day if received by 3:00 pm EST (except holidays), overnight service, 2 day shipping orders, placed by 3:00 will be processed and shipped the same day, depending on product availability.

Orders being sent to P.O. Boxes and Military APO/FPO address must be shipped via the United States Postal Service via parcel post and cannot be shipped via overnight or 2 day service.

Alaska, Hawaii, Puerto Rico, Guam and/or US Territories may require additional charges. Priority shipping (overnight and/or 2 day services) is not available for certain locations.

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

After your order has been confirmed and authorized, it will be processed and shipped within 2 business days (excluding weekend days and holidays). Example: You ship a package on Monday that takes 2 business days to arrive. You do not count the day you ship as a business day, so your package should arrive on Wednesday, the second business day after the ship date.

Ground is available in the 48 contiguous US only.

International Orders/Deliveries

All International orders are subject to approval. When/if approved will be shipped International Economy (unless otherwise requested). Any and all duties, taxes or handling charges are the responsibility of the customer/recipient. Additional charges/fees may apply. Delivery will vary depending upon destination/country.

Shipping Restrictions

Some items sold by J.Edward may require special handling as specified by federal, state and local government regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. J.Edward complies with these regulations therefore the shipment of some products to certain locations may not be possible. Should this affect your order, we apologize and thank you for understanding. If you provide a physical address to which we can deliver, we will ship your full order.

Returns and Exchanges

All cosmetic sales are final. We will gladly accept defective merchandise for a merchandise credit or exchange within 15 days of purchase with the original receipt.

For a colour consultation, we recommend contacting J.Edward or you're nearest J.Edward counter and speak with a specialist or store representative.

Order Cancellation

Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons are: Item(s) not available, difficulty in processing payment information, cannot ship to address provided, duplicate order was placed, cancelled due to customer request. Should your order be cancelled you will be notified. You will not be billed for any cancelled item(s).

You may cancel your order as long as the order is "in process". Please have your order number ready. A 25% restocking fee may apply on orders canceled that have a status of " in process: If your order status is shipped it cannot be canceled.

Item Merchandise Availability

If an item selected is temporarily out of stock or backordered at the time of your order, you will be notified and advised of the expected ship date for the backordered item(s). Backorders are shipped as soon as they become available. If there are other items in your order that are in stock they will be shipped to you. We cannot ship International backorder items separate from original order. You will not be charged for any item(s) until it has been shipped. If you wish to cancel a backordered item, please contact us and we will be happy to assist you.

Damaged Items

If the carrier damages your package in shipment, save the box and merchandise and notify the carrier and us immediately. The carrier will inspect and pick up the damaged package and the damaged item(s) will be replaced.

Shipping-Delivery Options and Charges
Merchandise Total* Standard Two-Day Overnight
Up to 25.00 5.50 12.50 22.50
25.01 - 40.00 7.00 16.50 28.00
40.01 - 60.00 11.00 18.50 31.50
60.01 - 99.99 14.50 21.00 37.00
100.00+ FREE 27.50 45.00

*Total value of merchandise before tax or other charges.

Sales Tax

Alabama Residents add 9%

Contact Information

19059 S. Greeno Road Suite D103
Fairhope, AL 36532

Phone: 251.929.7800

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